FAQ

All our products are certified by the Clipper brand which authenticates their originality. This production has been authorized to use the Clipper brand and complies with the manufacturer's requirements. Any other customized product in Italy without this certification is not to be considered official.

No, currently you can only purchase pre-formed lighter sets.

You can pay with any debit card and PayPal.

Shipping has a standard cost of €6 throughout Italy, unlike some areas called "disadvantaged areas" which include all those places that are difficult to reach due to distance or the conformation of the territory. To deliver to these destinations, our reference courier requires longer delivery times and the payment of an extra commission. At the time of check-out, the system will automatically calculate any price difference based on the zip code you enter. You will not have increases at a later time, the price we offer you before making the payment will be the definitive one. To find out about the shipping rates in Europe click here

You can return the product no later than 30 days after receiving the order. Please note that items damaged through normal wear and tear cannot be returned and that any return shipping costs will be the responsibility of the customer. For more details click here

If you have not found the solution by consulting the frequently asked questions, you can contact us using the chat at the bottom right, we will reply in less than 5 minutes from sending your request. Otherwise send us an email at info@theboxtoe.com